Refund policy
Every item we make is custom printed to order. Because of that, most orders are final sale. Please read this policy before you order.
Custom items are final sale
Custom printed products - including company t-shirts, DTF transfers, DTF gang sheets, UV DTF transfers and UV DTF stickers - cannot be returned or exchanged for the following reasons:
- You ordered the wrong size, quantity or shirt color
- You changed your mind about the design
- You supplied low-resolution or incorrect artwork
- Spelling or layout errors in the artwork you submitted
Please double-check your sizes, quantities, colors and artwork before placing your order.
When we will make it right
We stand behind our printing. Contact us and we will replace the item or refund you if:
- The item arrives damaged or defective
- We printed the wrong design, size, color or quantity
- The print quality is materially different from what you approved
- Your order arrives incomplete
How to report a problem
Email paulo@urbanteellc.com within 7 days of receiving or picking up your order. Include your order number and clear photos of the issue. We may ask you to return the item before we send a replacement.
Approved replacements are reprinted at no cost to you. Approved refunds are issued to your original payment method within 5-10 business days of approval.
Changes and cancellations
Orders can be changed or cancelled only before production begins. Once printing has started we cannot cancel or modify an order. Please contact us as soon as possible if you need a change.
Your artwork
You are responsible for the artwork you upload, including its resolution, spelling, sizing, and your right to use it. We print what you send us.
Lost or damaged in transit
If your package is lost or damaged in transit, contact us and we will help you file a claim with the carrier.
Questions
Urban Tee LLC
4126 Tweedy Blvd # B, South Gate, CA 90280
paulo@urbanteellc.com | 562-329-2506